Call Answering
Terms & conditions SERVICES | |
1. For the period of this Agreement the Provider will provide the Member with the following services at the Premises 1.1 Provide the Member with his own dedicated telephone number, either with voicemail or personalised switchboard answering service. If the Member requires additional lines (and the Provider consents to the same) a further monthly membership fee for each additional line shall be required 1.2 The Provider where required shall forward calls to the Member at the single UK number nominated by the Member. The member shall also each be entitled to nominate two further UK numbers where calls shall be provided to the member. The Member may alter the number nominated on not less than 1 working day's notice to the Provider but for any number altered more than once in any period of 7 days the Provider will charge an administration fee of £15 for each additional number change, Any additional diverts which are requested further to the original three, will be subject to a further surcharge 2. The transmission of messages shall be made between the hours of 8:30am and 6:00pm weekdays (other than bank holidays) and shall be charged at the Provider’s then current rate 3.1 The Provider will for the period of this Agreement provide such secretarial, catering and other business services as offered by the Provider between the hours of 8:30am and 6:00pm weekdays (excluding bank holidays) as requested by the Member, subject to availability and charged at the Provider’s then current rate and the services referred to in this Clause 3.1 are referred to in the remainder of these Terms and Conditions as “the optional additional services” 3.2 The optional additional services may be reserved in advance by the Member subject to availability but the Provider does not guarantee that the optional additional services will be available to the Member 3.3 The optional additional services may also be required by the Member at any other MWB Business Exchange location CONDITIONS 4. When the Member makes use of the Provider’s offices and conference rooms the Member agrees that: 4.1 Such offices and conference rooms shall be used for general office purposes only 4.2 The Member shall maintain the offices and conference rooms in their existing condition and shall notify the Provider immediately of any damage caused by the Member and the Member’s employees and visitors 4.3 The Member shall be liable for all damage caused by the Member and the Member’s employees and visitors 4.4 The common areas of the Premises will only be used in such a way as to have regard to the rights and interests of other users 4.5 No animals shall be brought into the offices and conference rooms 4.6 The offices and conference rooms are hired on an exclusive basis PAYMENT 5. For the period of this Agreement the Member will pay to the Provider by direct debit or continuous credit card authority the membership fee specified monthly in advance plus Value Added Tax on such fee 6.1 The Member has paid to the Provider the deposit specified (which equates to 2 months’ membership fee unless increased pursuant to clause 6.2) which shall be returned to the Member within 30 days of the determination of this Agreement without any interest subject only to the deduction and allowance from the deposit of all such sums as are properly due to the Provider 6.2 If the cost of the monthly optional additional services provided to the Member by the Provider from time to time exceeds 50% of the said deposit if required by the Provider the Member shall increase the said deposit up to 50% of such sum on demand 7.1 The Member will reimburse the Provider immediately for all sums of money expended and charges made at the then current rate by the Provider in respect of the provision of the services pursuant to this Agreement 7.2 If payment is not made within 7 days of the due date the Provider shall be entitled to interest on the sum due at 4% above the base rate of Barclays Bank PLC calculated on a daily basis 8. In the event of the Member failing to discharge his liability to the Provider for the services provided by the Provider within 7 days of such payment becoming due the Provider shall be entitled (i) to alltelephone and fax messages intended for the Member to be withheld until the Member makes the payment owing to the Provider (ii) to exclude the Member from further use of any services facilities and equipment until all outstanding sums are paid and (iii) forthwith to terminate this Agreement PROVIDER’S RIGHTS AND RESPONSIBILITIES 9. The Provider will use all reasonable endeavours to ensure accurate and expeditious handling of communications for the Member but no responsibility shall attach to the Provider or its staff or agents for any injuries damage or loss howsoever arising or to whomsoever caused 10. The Provider shall have no liability to the Member in respect of any act omission neglect delay or default by any of the Provider’s staff or agents and whether in contract or in tort 11. The Provider shall only be obliged to answer up to 50 calls per day. In the event that this is exceeded without the Provider's prior agreement the Provider shall be entitled to terminate this Agreement with immediate effect. The Provider shall in any event in such circumstances be entitled to increase the membership fee with immediate effect up to a maximum of 20% of the original membership fee 12. Subject to Clause 3.2 above the Provider will use reasonable endeavours to provide the optional additional services MEMBER’S RIGHTS AND RESPONSIBILITIES 13. The Member shall be entitled to receive the services subject to these Terms and Conditions 14. The Member’s obligations are to pay the stipulated fee and the costs of all other services provided on the due dates and to perform all of the obligations on the part of the Member contained in this Agreement 15. The Member will fully indemnify the Provider against any expenses cost claims damages or penalties incurred by the Provider in connection with this Agreement howsoever occasioned 16. The Member will not carry on any business which could be construed by the Provider as illegal defamatory immoral or obscene and will not use the Location whether directly or indirectly for any such purpose 17. The Provider in its absolute discretion shall be entitled to (i) destroy any messages not collected or forwarded in accordance with these Terms and Conditions DURATION AND TERMINATION 18. This Agreement shall (subject to the Providers rights of determination in accordance with these Terms and Conditions) subsist for a minimum period of 3, 6 or 12 months (depending on the length of term purchased) from the Commencement Date specified and shall then continue until determined by one month’s notice by either party to the other or pursuant to clause 19 of this Agreement 20. Notwithstanding clause 18 of this Agreement, if the Member is dissatisfied with the service for any reason the Member may cancel this Agreement by giving notice to the Provider within 14 days from the Commencement Date of this Agreement whereupon this Agreement shall determine immediately and the Provider shall refund the deposit and membership fee less any optional additional charges that have not yet been paid for GENERAL 21. Any notice given by either party shall be in writing and shall be deemed sufficiently served (i) in the case of notice to the Provider at the Premises or such other address or shall have been notified by the Provider for the receipt of notices and (ii) in the case of notice to the Member at the address specified or such other address as shall have been notified by the Member to the Provider for the receipt of notices 22. Any notice sent by post should be deemed received by the addressee in the normal course of posting 23. This Agreement is personal to the Member and is not capable of assignment 24. This Agreement shall be governed by and construed in accordance with the laws of England 25. This agreement creates no rights in any third parties to enforce its terms pursuant to Section 1 of the Contracts (Rights of Third Parties) Act 1999 |